La webcam of your Dell Alienware is problematic, and you would like to know what to do to solve the malfunction? Indeed, it has become very common to use this tool on a PC. It allows you to make FaceTime but also to film you during your video game games. However, like all devices installed on your PC. It is not uncommon for you to encounter problems. On this article, we will tell you what could be responsible for the problem. Then, we will detail you the method to solve your camera problem. Finally, we will send you several tips that allow you to deepen the use of your camera on your PC.

dell-alienware-webcam-problem

Examine the origin of a webcam problem on your Dell Alienware:

when you have a problem with the webcam of your Dell Alienware. It could be two things. Indeed, this may be due to a malfunction with updating the camera driver. Otherwise, it may be a question of a bad configuration about the permissions to use the camera in Windows 10.

Problem updating the webcam driver with your Dell Alienware:

You should know that your computer incorporates a number of peripheral devices. However, in order for them to communicate with Windows 10 operating system and exchange information. You are going to need a program act as a link between the component and the OS. This is called the driver. Hence, when you have camera concerns. It may be question an error when updating this driver, which generates incompatibilities. This unfortunatly very easily corrected. We will explain this to you right after on this article.

Improper configuration of the Camera app on your Dell Alienware:

Your malfunction will sometimes be due to incorrect settings of the Camera application on your Dell Alienware. Indeed, a computer webcam needs permission to activate. This point is necessary to avoid privacy concerns with the use of images beyond your control.

It is for this reason that in Windows 10 you have a section "Confidentiality" about Settings. On this one, it is for example possible to accept or not the activation of the Camera application on your Dell Alienware. Without it, the camera will not launch on the apps you want to use. So, it is possible that this is responsible for your dysfunction. We will show you right after on this article how configure this app on your computer as needed.

Troubleshoot webcam issue on your Dell Alienware:

Update the webcam driver on your Dell Alienware:

  1. perform right click on the menu Start.
  2. And select " Device Manager " in the context menu.
  3. On the tool, look for the topic " Cameras ".
  4. Click the arrow to expand it.
  5. And double click on the webcam device.
  6. In the properties, go to the tab "Pilot".
  7. And click on the button "Update the driver".
  8. Finally, select "Automatically search for drivers".

Note: Update Windows 10 via Windows update, may also fix your problem.

Allow the Camera app on your Dell Alienware:

Configure Privacy Settings within your Dell Alienware:

  1. Click the keyboard shortcut Windows + i to reach the Windows settings.
  2. Go to the section " Privacy ".
  3. After, choose "Camera" in subsection "Authorization for applications".
  4. Click on the button " Edit " so as to activate “Allow access to the camera on this device”.
  5. If not, enable “Allow apps to access your camera”.
  6. Then enable or disable authorization per Microsoft app and desktop app using the camera of your Dell Alienware according to your need.

Authorize the use of the webcam in the Settings Applications of your Dell Alienware:

  1. Access the Settings by clicking on the toothed wheel start menu.
  2. Choose section "Applications".
  3. Then in the tab “Apps and Features”.
  4. Search for the app "Camera".
  5. Click on this one.
  6. And select the link " Advanced options ".
  7. On the paragraph "Permissions for applications", you will need to enable Camera, Microphone, Videos, and Background Apps
  8. On this window, it is also possible to "Reset" the application.
  9. Just click on the button "Reset" in the dedicated section.

Go deeper into using the webcam on your Dell Alienware:

When your webcam problem is fixed on your Dell Alienware. You will be able to complete its use using of Microsoft apps. For example, if you mainly want take a picture on your Dell Alienware. Do not hesitate to go to the Microsoft store. You can find there free apps to take selfies like Sweet Selfie HD Camera . With this kind of app, you can integrate filters, stickers and others for personalize your photos. To find out more about taking pictures on your computer. Do not hesitate to read the following tutorial: How to take a picture with your Dell Alienware?

To do facetimes. You can use the app Skype or Whatsapp designed by Microsoft or even Zoom an external app.

Do not confuse a screenshot with the use of the webcam on your Dell Alienware:

However, you should not confuse Camera app who employs the webcam to take a photo or even a video in front of the computer. And conversely, to do a screenshot of your screen. Or film your games. You will need to use apps like Capture available on Windows 10 or an external app for example Screenpresso .

To find out more about screenshots. We suggest you read the following tutorial: How to Take a Screenshot on Dell Alienware?

To conclude: when you meet a webcam problem on your Dell Alienware. It will mainly be a driver problem that needs to be updated through Device Manager. Otherwise, it may be a question a bad setting with the app Camera. Generally, this problem should easily corrected. Then you can use complementary apps to take photos on your computer and such. If the problem persists, you can contact the Microsoft support.

If you ever want other tutorials on your Dell Alienware, you can see the other articles in the category: Dell Alienware.